FAQ
General Inquiries
What is SH Wedding Decorations?
SH Wedding Decorations is a small business located in Vancouver that focuses on designing unique handmade wedding decorations. Find out more about me and what we do in our About section.
Are your products handmade?
Yes!! All my products are handmade by me! Whether the products are made out of card stock or 3D printed, I’m involved every step of the way… from brainstorming and coming up with the ideas to creating the models to 3D print them, or even post-processing the products to make sure they are ready to be shipped. That’s why my wedding decorations are one-of-a-kind!
A lot of your products are 3D printed. What material is that?
My 3D print products are made of PLA (polylactic acid). It is a thermoplastic that is derived from biomaterials like corn starch and sugar cane so it’s definitely more eco-friendly than your typical plastic.
Do you offer any customizations for wedding decorations?
I do offer customizations for some of my products. If you’re looking for something specific or you have an idea in mind, feel free to get in contact with me here… I’d love to help!
Do you sell your wedding decorations anywhere else?
Yes! You can also find my products on my Etsy shop (Lil Asian Designs)! I started this shop back in 2020 and have expanded it to include other cute products. I wanted a separate platform to showcase my wedding decorations so that’s why I started this website!
Shipping & Handling
How long is the processing time of my order?
It usually takes 2-5 business days to process your order. Since everything is handmade by me and made-to-order, it does take some time depending on your order size. If more time is required, I will send you an email to notify you.
How long does it take to deliver my order?
All products are shipped from Vancouver, Canada so please see below for the estimate of how long the standard shipping will take depending on your location. Please be aware this does not include the processing time of your order.
- BC (local): 1 – 3 business days
- Canada: 2 – 12 business days
- USA: 4 – 13 business days
- International: 4 – 25 business days
*Please note these are all estimations and can vary depending on the postal service.
You can also select a shipping upgrade at checkout to speed up the delivery time.
My wedding is coming up and I need my wedding decorations very soon, will it be delivered on time?
If you need your decorations very soon, please contact me before placing the order! Just let me know what decorations you need and when you need it by and I will let you know if it’s doable. I will definitely try my best to accommodate!
Will my order have tracking?
All orders will have tracking (except for local pickups). The tracking number will be sent to you along with your dispatch email.
I live in Vancouver, Canada. Do you do local pickups?
Yes! At checkout, please select the “Local pickup” option. This will make sure we don’t charge you for shipping and I’ll send you an email to coordinate the pickup. The pickup location is near Langara College (Vancouver, Canada).
Exchanges and Refunds
Do you offer exchanges or refunds?
Unfortunately, since everything is made-to-order, we don’t offer any returns, exchanges, or refunds. but please feel free to contact me if you have any problems with your order! We’re just a small business so we apologize for the inconvenience and we thank you for your understanding!
My order arrived damaged, what should I do?
Please take some pictures of the damaged product and the packaging and contact me here. I will make sure this gets solved ASAP!
Questions? Send us a message!
If you have any questions or looking for custom decorations, feel free to get in contact with us. We will try our best to get back to you within 24 hours!